1. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. Interpretation. which are either sent via a confirmation text messaging service or an email from contact@allarea.co.uk, the customer confirming in response that they are happy with our labour rates & other charges i.e.. additional materials upon our visits, if and when required.

2. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

3. Contract means the legally-binding agreement between you and us for the supply of the Services;

6. Delivery Location means the Supplier's premises or other location where the Services are to be  supplied, as set out in the Order;

7. Goods means any goods that we supply to you with the Services, of the number and description as  set out in the Order;

8. Services means the services, including any Goods, of the number and description set out in the Order. Services 

9. The description of the Services and any Goods is as set out in our website, catalogues, brochures  or other form of advertisement.

10. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

11. All Services are subject to availability.

12. We can make changes to the Services which are necessary to comply with any applicable law or  safety requirement. We will notify you of these changes. Customer responsibilities.

13. You must co-operate with us in all matters relating to the Services, provide us and our authorised  employees and representatives with access to any premises under your control as required, provide  us with all information required to perform the Services and obtain any necessary licences and  consents (unless otherwise agreed).

14. Failure to comply with the above is a Customer default which entitles us to suspend performance  of the Services until you remedy it or if you fail to remedy it following our request, we can  terminate the Contract with immediate effect on written notice to you. 

15. If the works have to be delayed in order for Customer to remedy the above the fee as per clause  26 is payable. Basis of Sale.

16. The description of the Services and any Goods in our website, catalogues, brochures or other  form of advertisement does not constitute a contractual offer to sell the Services or Goods.

17. When an Order has been made, we can reject it for any reason, although we will try to tell you the  reason without delay, which must be due to running out of stock or resources, a price or  description mistake, inability to obtain your payment or other genuine and fair reason.

18. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to  the Customer saying that the Order has been accepted or, if earlier, the Supplier's delivery of the  Services to the Customer.

19. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days  from its date, unless we expressly withdraw it at an earlier time.

20. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be  made after it has been entered into unless the variation is agreed by the Customer and the Supplier  in writing.

21. We intend that these Terms and Conditions apply only to a Contract entered into by you as a  Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier's  business premises, and where the Contract is not a contract

(i) for which an offer was made by the  Customer in the Supplier's and the Customer's simultaneous physical presence away from those  premises, or

(ii) made immediately after the Customer was personally and individually addressed  in the Supplier's and the Customer's simultaneous physical presence away from those premises. If  this is not the case, you must tell us, so that we can provide you with a different contract with  terms which are more appropriate to you and which might, in some way, be better for you, eg by  giving cancellation rights pursuant to consumer protection law. Business premises means  immovable retail premises where we carry on business on a permanent basis or, in the case of  movable retail premises, on a usual basis. Fees and Payment

22. The fees (Fees) for each type of (if applicable) the Services, the price of any Goods (if not  included in the Fees) and any additional delivery or other charges is that set out in our price list  current at the date of the Order or such other price as we may agree in writing. Prices for Services  may be calculated on a fixed fee or on a standard rate basis. 

23. Cancellation; If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions. This will be deducted from any deposit paid to us.

24. Cancellation on site without prior notice will incur a fee of £120.

25. Failure to pay any of our fees without acceptable reason will result in court action.

26. Extra fees maybe incurred if passed to an external company for none payment. Delivery

27. We will deliver the Services, including any Goods, to the Delivery Location by the time or within  the agreed period or, failing any agreement:  a. in the case of Services, within a reasonable time; and b. in the case of Goods, without undue delay and, in any event, not more than 30 days after the  day on which the Contract is entered into.

28. We will provide the following after-sales service: The supplier will provide guarantee period for  treatment/ works as per website;

29. In relation to the Services, anything we say or write to you, or anything someone else says or  writes to you on our behalf, about us or about the Services, is a term of the Contract (which we  must comply with) if you take it into account when deciding to enter this Contract, or when  making any decision about the Services after entering into this Contract. Anything you take into  account is subject to anything that qualified it and was said or written to you by us or on behalf of  us on the same occasion, and any change to it that has been expressly agreed between us (before  entering this Contract or later). Duration, termination and suspension

30. The Contract continues as long as it takes us to perform the Services.

31. Either you or we may terminate the Contract or suspend the Services at any time by a written  notice of termination or suspension to the other if that other:  a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and  the breach either cannot be fixed or is not fixed within 30 days of the written notice; or b. is subject to any step towards its bankruptcy or liquidation.

32. On termination of the Contract for any reason, any of our respective remaining rights and  liabilities will not be affected. Successors and our sub-contractors

33. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the  other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties. Circumstances beyond the control of either party.

34. In the event of any failure by a party because of something beyond its reasonable control:  a. the party will advise the other properly as soon as reasonably practicable; and b. the party's obligations will be extended so far as is reasonable, provided that that party will act  reasonably, and the party will not be liable for any failure which it could not reasonably avoid,  but this will not affect the Customer's above rights relating to delivery. Excluding liability 

35. We do not exclude liability for:

(i) any fraudulent act or omission; or

(ii) death or personal injury  caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not  liable for

(i) loss which was not reasonably foreseeable to both parties at the time when the  Contract was made, or

(ii) loss (eg loss of profit) to your business, trade, craft or profession which  would not be suffered by a Consumer - because we believe you are not buying the Services and  Goods wholly or mainly for your business, trade, craft or profession. Governing law, jurisdiction and complaints 

35. The Contract (including any non-contractual matters) is governed by the law of England and  Wales.

36. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the  Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern  Ireland.

37. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers  should contact us to find a solution. We will aim to respond with an appropriate solution within 10 working days. Withdrawal and cancellation.

38. You can withdraw the Order by telling us before the Contract is made, if you simply wish to  change your mind and without giving us a reason, and without incurring any liability.

39. Rates are as follows, to which you will have confirmed via email or via text messaging service before any attendance; 

• If the job can be done, completed within the first 20 minutes, the labour will be £40
  
• If the job goes over the first 20 minutes, it will then be £120 for the hour. £120 per hour thereafter.
  
• Additional materials come at an additional cost starting from £10 and upwards, once the engineer is on site, they will run you through any recommended materials.

40. You can cancel the Contract except for any Goods which are made to your special requirements  by telling us no later than 7 days after the Contract was made providing the work has not already  started, if you simply wish to change your mind and without giving us a reason, and without  liability, except in that case, you must return to any of our business premises the Goods in  undamaged condition at your expense. Then we must without delay refund to you the price for  those Goods and Services which have been paid for in advance, but we can retain any separate  delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods or Services.

41. Please note that all refunds, once agreed, will be provided to the customer within 14 working days as per UK Legislation.